Safety that moves with you
Your safety matters throughout every Pickup journey. From booking to arrival, we’re building a more trusted experience with verified operators, clear information and support when you need it.
Designed around your journey
From booking to arrival, Pickup gives you the tools to manage your journey with ease keeping your booking details, operator information and trip essentials together in one place.
Confidence throughout your journey
From the moment you book to the moment you arrive, Pickup is designed to give you greater confidence with verified operators, clear journey details and support when you need it.
Operator profiles
Review operator information, service details and relevant credentials before confirming your journey.
Booking verification
Review your booking details before you travel, including your selected service, operator and journey information.
Journey PIN
Use a unique booking or verification code where available to help confirm you’re meeting the correct operator.
Vehicle & asset details
View the relevant vehicle, vessel or aircraft details before your journey so you know what you’ve booked.
Guest identity
Pickup uses account and verification information to help maintain a trusted experience for guests and operators.
Booking history
Access your previous and upcoming bookings, with important journey information available in your Pickup account.
Operator communication
Communicate with your operator through Pickup when you need to clarify details before or during your journey.
Booking changes
Receive important updates about your booking and journey so you know when something changes.
Guest feedback
Share your experience after your trip and help Pickup maintain a better standard across the marketplace.
Service requirements
Review important requirements and service information before booking, including details that may vary by journey or location.
Journey support
If you have a question or something changes, contact Pickup Support for assistance with your journey.
Booking records
Keep your booking confirmations and essential journey information together for easy reference.
Operator communication
Communicate with your operator through Pickup when you need to clarify details before or during your journey.
Booking changes
Receive important updates about your booking and journey so you know when something changes.
Guest feedback
Share your experience after your trip and help Pickup maintain a better standard across the marketplace.
Service requirements
Review important requirements and service information before booking, including details that may vary by journey or location.
Journey support
If you have a question or something changes, contact Pickup Support for assistance with your journey.
Booking records
Keep your booking confirmations and essential journey information together for easy reference.
Confidence built into every journey
Pickup is designed to give you greater confidence from the moment you book to the moment you arrive. With verified operators, clear journey details and support when you need it, you can travel knowing what to expect.
Check your journey before you go
Before you set off, take a moment to review your booking details. Confirm your operator, service and journey information so everything is clear before your trip begins.
Step 1
Review your booking
Check your booking details, including the selected service, operator and journey information.
Step 2
Confirm your service
Make sure the vehicle, vessel or aircraft matches the details shown in your Pickup booking.
Step 3
Start with confidence
Confirm the key details before your journey begins, then enjoy your Pickup experience.
Building a stronger community
A better experience for everyone
Pickup brings guests and operators together around a shared standard of respect, professionalism and exceptional service.
Safer journeys, together
Safety is a shared responsibility. Pickup works to create a trusted experience by listening to experts, maintaining strong operator standards
Listening and learning
We continue to learn from guests, operators and safety experts to help improve the Pickup experience.
Working with trusted partners
We aim to collaborate with relevant organisations and industry professionals to strengthen safety standards across our marketplace.
Supporting our communities
As Pickup grows, we want to contribute to safer, more connected communities wherever we operate.
Before you travel
Review your booking, operator and journey details so you know what to expect before you set off.
During your journey
Stay aware, follow local requirements and contact Pickup Support whenever you need assistance.
