Safety, built into every journey.
Your journey should feel effortless from the moment you book to the moment you arrive. That’s why safety and trust are built into the Pickup experience through verified operators, clear information, journey support and standards designed around every guest.
Built around your peace of mind
Premium mobility is about more than comfort. It’s about knowing who you’re travelling with, what you’ve booked and where to turn when you need support.
How safety is built into your experience
Verified operators
Premium mobility is about more than comfort. It’s about knowing who you’re travelling with, what you’ve booked and where to turn when you need support.
Clear information
Know more about the service you’re booking, the operator providing it and the details of your journey before you confirm.
Support when you need it
Our support experience is designed to be there when something changes, when you have a question or when you need assistance during your journey.
Building safer journeys for everyone
Verification before you book
Pickup is designed around verified operators. We work to establish the identity of businesses, their assets and the people responsible for delivering the service.
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Protection around your journey
Pickup Protect is designed to provide additional confidence throughout your journey, from booking through arrival.
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Support throughout your journey
Whether you need help understanding a booking, managing a change or reporting an issue, Pickup provides a dedicated support pathway for guests.
Safety across every way you move
Our commitment to safety goes beyond your trip. We have teamed up with leading experts from public safety officials to anti-violence organisations to help make roads and cities safer for everyone.
Driver safety
Drive when and where you want with confidence.
Find out more
Passenger safety
Go at any time and get there comfortably.
