ACCOUNT
Delete your account
Deletion is immediate and final. It takes effect as soon as you confirm, and it can't be undone. Here are the steps for each mode, what stops a deletion, what we erase and what we keep. See Data Protection: Your Rights for the full picture.
From the app
Guests
- 1
Open Profile > Security
In the app, go to Profile > Security > Delete my account.
- 2
Confirm it’s you
Enter the code we email you and type DELETE. This is the same however you sign in, including with Apple or Google.
- 3
Done, at once
Your account is deleted as soon as you confirm. This can’t be undone.
Operators
- 1
Close your operator account first
In operator mode, go to Menu > Business details > Close operator account. Every booking must be finished and every payout settled. Your guest account stays open.
- 2
Then delete your guest account
Switch to guest mode and follow the guest steps above.
Chauffeurs and crew
- 1
Close your crew record first
In crew mode, go to Profile > Security > Delete your account and enter the code we email you. Every trip must be finished. Your employers are told, and your guest account stays open.
- 2
Then delete your guest account
Go to your guest profile and follow the guest steps above.
Can't use the app?
Email privacy@pickupltd.com from your account's email address with the subject “Delete my account”. You do not need to reinstall the app. The same blockers and the same periods apply, and we email you when it is done.
What stops a deletion
You can't delete your account while any of these apply. The app tells you which one does.
An active booking: requested, confirmed or in progress, including a booking with a business you own- A crew trip you are assigned to
- An open case you opened
What we erase
Erased at once
Your name, phone number, date of birth, photo, home address, marketing data and sign-in links. Any copies left go within 30 days.
ID check selfie and face template
Deleted 30 days after the identity decision, or 7 days after you withdraw consent. The only exception is an open fraud investigation, dispute or legal hold about your check, and then only until it closes.
Raw trip location
Deleted 30 days after the trip, unless an open case or legal hold needs it.
What stays, and for how long
Financial, booking, tax and anti money laundering records
Kept for 5 years. This includes booking ledgers, tax invoices and ID document records.
Jet passport and manifest records
Kept for as long as Nigeria Civil Aviation Authority rules require.
Open matters
If a case, safety incident or lawful authority request is open, we keep the records it needs until it closes.
Wallet credit is lost
Any credit in your wallet is deleted with your account. It can’t be recovered or paid out, so use it first.
Deleting the app from your phone does not delete your account.
NEED HELP INSTEAD?