Terms and Conditions
The agreements that apply to you on Pickup, by role.
Which terms apply to you?
Guests
Terms of Use + Guest Terms & Conditions
Operators
Terms of Use + Operator Agreement
Chauffeurs & crew
Terms of Use + Crew Terms & Conditions
Companies
Terms of Use + Corporate / Business Terms
TERMS
Terms of UseThe general terms that apply to everyone who visits or uses the Pickup Charter website and apps, and how they fit with our other terms and policies.
Updated 2 November 2026
TERMS
Guest Terms & ConditionsThe agreement between you and Pickup when you use Pickup Charter to book chauffeur driven cars, crewed boats and private jet charter.
Updated 2 November 2026
TERMS
Operator AgreementThe terms for businesses that list chauffeur driven cars, crewed boats or chartered aircraft on Pickup Charter. Any separate agreement Pickup and the operator both sign prevails.
Updated 2 November 2026
TERMS
Crew Terms & ConditionsThe terms for chauffeurs, captains, boat crew, flight crew and handlers who join Pickup Charter through an operator. Pickup does not employ you; your operator does.
Updated 2 November 2026
TERMS
Corporate / Business TermsAdditional terms for companies whose people book chauffeur driven cars, crewed boats and private jet charter on Pickup, with those trips kept on a company account and a monthly invoice.
Updated 2 November 2026
TERMS
Passenger Acknowledgement and Assumption of RiskWhat every passenger should understand before travelling by boat, aircraft or car on Pickup, including the crew's safety authority, fitness to travel and the safety rules that apply.
Updated 2 November 2026
TERMS
Third Party Services TermsParts of the Pickup Platform rely on services from other companies, such as maps, payment providers, identity verification, sign in with Apple or Google and the app stores. What that means for you.
Updated 2 November 2026
TERMS
Account Suspension and RemovalWhen and why Pickup may warn, restrict, suspend or remove an account, when we act straight away for safety, how to ask for a review, and what happens to dormant accounts.
Updated 2 November 2026
TERMS
Promotional Credit TermsHow promo codes and wallet credit work on Pickup, what they can be used for, when they expire, and what happens if they are misused.
Updated 2 November 2026