OPERATOR AND CREW SAFETY
Safer trips, built in for every crew
Pickup gives operators, chauffeurs, captains and flight crew the tools, rules and support to deliver dependable trips and stay safe doing it.
OPERATOR AND CREW SAFETY
Safer trips, built in for every crew
Pickup gives operators, chauffeurs, captains and flight crew the tools, rules and support to deliver dependable trips and stay safe doing it.
Verified bookers
Safety calls respected
Support for every booking
FOR EVERY CREW
A smarter way to operate
Everything you need to run a trip safely, in one app.
BOOKINGS
Know every trip before it starts
See the guest, pickup point, time and service for each booking. Assign the right chauffeur or crew, and chat with the guest in the app before and during the trip.
Explore how Pickup works
CREW
Every crew member identity-checked
Chauffeurs, captains and flight crew are checked against the licences their work needs before they can be assigned a trip, and kept current with the same document checks as the vehicle, vessel or aircraft.
How crew are checkedSUPPORT
Support for every booking
Use Help in operator mode: an automated AI assistant answers first, and “Talk to a person” brings in our team. Or email support@pickupcharter.com, before, during or after a trip. For damage, disputes or a guest who broke the rules, report it from the trip screen.
Contact operator support
Rules that protect your crew
Every trip on Pickup runs on the same clear standard. Guests agree to it when they book.
SAFETY FIRST
Safety calls are respected
Your chauffeur, captain or pilot makes the safety call on weather, route, load or conduct. Guests are expected to follow it.
YOUR RIGHT
Refuse unsafe requests
Crew may refuse any request that is unsafe or unlawful, and end a trip if their safety is at risk.
CONDUCT
No abuse, ever
Violence, threats, harassment and discrimination are not tolerated, from guests or crew.
WEAPONS
No weapons on board
Weapons and prohibited items are not allowed on Pickup trips. Our Weapons and Prohibited Items Policy sets out the narrow exception for on-duty state security officials. Aviation security screening applies on every jet segment.
PAYMENTS
Never take cash
Guests pay in the app. You are paid 1 hour after the trip ends, or for a jet 1 hour after landing. Bookings of 7 days or more pay weekly. Flagged bookings wait up to 72 hours, and an open case holds the payout until it is decided. Never accept cash or off-app payments.
REPORTING
Report in the app
Report a guest, incident or damage from the trip screen. Our team reviews every report.
PRIVACY
Numbers only around the trip
Guest numbers are shared only from 1 hour before to 1 hour after a trip. Chat stays in the app.
EMERGENCY
Call 112 first
In-app safety features do not replace emergency services. In an emergency call 112 first, then report it in the app.
0
cash payments
1h
either side: numbers shared
"The crew makes the safety call. Guests who threaten, harass or ask for something unlawful can be refused and reported."
Community StandardsVERIFIED BOOKERS
Know who is booking
The person who books verifies their identity once, after paying and before their first trip. Other guests do not verify, though on a jet every passenger’s details go on the manifest. You see the guest name, party size and trip details before you set off, and the app shows your crew who to expect.
How guest verification works
SUPPORT
Support for every booking
Use Help in operator mode, where an automated AI assistant answers first and “Talk to a person” brings in our team. Or email support@pickupcharter.com, before, during or after a trip. For damage, disputes or a guest who broke the rules, report it from the trip screen and we will take it from there.
Contact operator support
Policies that protect you
Read the rules every guest and operator agrees to.
Community Standards
What is never acceptable on a Pickup trip, and what happens when it occurs.
Read the standardsWeapons and Prohibited Items
What cannot be carried on any car, boat or aircraft booked through Pickup.
Read the policy
Operator and crew questions
Can my crew refuse a guest or a request?
Yes. Crew may refuse any request that is unsafe or unlawful, and may decline to start or continue a trip if their safety is at risk. Report it in the app straight away.
Should we ever collect payment from the guest?
No. Guests pay in the app. Never take cash or accept payment outside Pickup.
When can we see the guest phone number?
Only from 1 hour before to 1 hour after the trip. Outside that window, chat in the app.
What happens after I report something?
Our team reviews every report and may contact you, the guest or both. Serious breaches are handled under the Community Standards.
Does Pickup monitor trips?
On car and boat trips, guests get an “Are you OK?” check-in after an unplanned stop of 15 minutes. In-app safety features are secondary information tools and do not constitute an emergency response service. Pickup does not guarantee continuous, uninterrupted live monitoring, and automated prompts do not shift emergency response duties away from public authorities. In an emergency, call 112.
