Contact Legal
The right address for legal notices, service of process, privacy requests, authority requests, infringement reports and everything else.
Updated 2 November 2026 · 3 min read
Version 3.0. Effective 2 November 2026.
In short
Pick the right address and your message reaches the right person faster. Every notice goes by email: legal notices to legal@pickupltd.com, privacy matters to privacy@pickupltd.com. Court process is served at our registered office.
This summary is for convenience only. The numbered sections below govern.
1. Who we are
Pickup Technology Limited, a private company limited by shares incorporated in Nigeria, RC 9548096, trading as Pickup Charter. Registered office: Lekki Phase 1, Lagos State, Nigeria. Our full registered office address is on the public register kept by the Corporate Affairs Commission.
2. Addresses
| Purpose | Contact |
|---|---|
| Legal notices, notices of dispute, notices of arbitration and pre action letters | legal@pickupltd.com, subject "Legal notice" |
| Service of court process | See section 4 |
| Arbitration opt out (guests) | By email only: legal@pickupltd.com, from the email address on your account, within 30 days of first accepting the Guest Terms. This address is monitored |
| Regulatory matters, including the Lagos State Ministry of Transportation | legal@pickupltd.com. See Regulatory Information |
| Authority and law enforcement requests | legal@pickupltd.com. See Law Enforcement Requests |
| Privacy questions, data rights requests and account deletion, including requests from the UK and EU while we appoint our data protection representative there | privacy@pickupltd.com, for the attention of the Data Protection Officer. See Data Protection: Your Rights |
| Security vulnerabilities and suspected breaches | security@pickupcharter.com. See the Acceptable Use Policy |
| Copyright and trade mark infringement | legal@pickupltd.com, subject "Infringement notice". See Intellectual Property |
| Defamatory or unlawful content | Report in the app, or legal@pickupltd.com. See the Content Policy |
| Brand asset and co marketing approvals | Your Pickup point of contact, or legal@pickupltd.com |
| Bookings, refunds and disputes | In the app, or support@pickupcharter.com. See Dispute Resolution |
| Chauffeurs and crew raising a concern about their treatment | legal@pickupltd.com, in confidence. See Crew Terms |
| Modern slavery, trafficking, bribery or other wrongdoing | legal@pickupltd.com, in confidence. You do not need to give your name. See the Modern Slavery Statement |
| Accessibility | support@pickupcharter.com, subject "Accessibility" |
| Questions, complaints or claims about the Pickup app (including from app store users) | support@pickupcharter.com |
| General enquiries | hello@pickupcharter.com |
Legal and privacy mail uses the company domain (@pickupltd.com). Customer facing mail uses @pickupcharter.com. We acknowledge legal notices and privacy requests within 7 days, and security reports within 2 business days. Response times for data rights requests are set out in the Privacy Policy.
3. Emergencies
In-app safety features are secondary information tools and do not constitute an emergency response service. Pickup does not guarantee continuous, uninterrupted live monitoring, and automated prompts do not shift emergency response duties away from public authorities. In an emergency, call 112. We do not run a 24 hour safety line.
4. Service of process
Court process, including originating processes, is served on Pickup Technology Limited as the rules of the relevant court require, at its registered office, whose full address is on the public register kept by the Corporate Affairs Commission.
5. Notices
5.1 Notices to Pickup. Every notice to Pickup under our terms, including a notice of dispute, a notice of arbitration, an arbitration opt out and a notice of termination, is given by email: to legal@pickupltd.com, or for privacy and data protection matters to privacy@pickupltd.com. A notice takes effect when it is received in that inbox. Notices on paper are not valid notice under our terms. Section 4 is the only exception.
5.2 Notices to you. We give notices to you in the app or by email to the address on your account. A notice to you takes effect when it is sent, unless we receive a delivery failure, in which case we try again by the other route. Keep your account email up to date.
5.3 Wrong route. Operational matters, complaints and data requests sent to the legal address are forwarded, but reach the right team faster by the routes above. How we handle complaints, and how long each step takes, is set out in Dispute Resolution.
5.4 Language. Notices and communications are in English.
Questions about this document?
Email legal@pickupltd.com or write to Pickup Technology Limited, Lekki Phase 1, Lagos State, Nigeria. For help with a booking, use Help in the app.
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