What happens if my flight is delayed?

Flights run late. Here is how to keep your transfer on track.

Share your flight details

You add your flight when you book an airport transfer. International flights update on their own, and your chauffeur and operator see the new time.

Do not rely on this alone. If you know your flight has changed, tell your operator.

If your flight is delayed

1. Open the trip in Trips.
2. Tap Flight running late?. On a local flight, type the new landing time and tap Send to my chauffeur.
3. Message your chauffeur or operator if anything else changes.

Your operator tells you if the chauffeur cannot still collect you. You can then cancel under your cancellation option and book again.

Waiting time

Free waiting runs from when you land, not from your booked time. Your trip pack and the delay screen show how long it is. After that, extra time is charged per 30 minutes as the app shows, and added to your trip. Keep your operator informed so there are no surprises.

If your flight is early

Message your operator. Your chauffeur may not be able to arrive earlier than the booked time.

If your flight is cancelled or diverted

Change or cancel the booking in Trips as soon as you know. Cancel before your notice window and you get everything back, less processing costs. Inside it, before the pickup time, you get 50%, less those costs. See How to cancel a booking.

Stuck with no signal

Your trip pack is saved on your phone and works without signal. If you cannot get online, your operator will see your trip and may try to contact you. Reconnect as soon as you can and message them in the app.

The full rules are in the Cancellation and Refund Policy.