Help for guests
16 articlesGetting started
Start here: how Pickup works, booking a chauffeur, boat or private jet, verifying your identity and contacting support.
What is Pickup Charter and how does it work?How to book a yacht or boat in Lagos
16 articlesPlanning your trip
Choose the right listing, instant confirmation or Request to book, add guests, live tracking, special requests, flights and boat days.
Instant confirmation vs Request to bookHow to add guests to your booking
13 articlesPaying for your trip
How to pay, what the service fee covers, how your payment is held and when the operator is paid, receipts, and fixing payment problems.
What is the Pickup service fee?Paying with a card issued abroad, and seeing prices in your currency
10 articlesChanging your trip
Cancel, change or extend a booking, see your refund before you confirm, and what happens if an operator cancels.
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5 articlesAirport transfers
Book a chauffeur to or from Lagos airports, meet your chauffeur on arrival, and plan for flight delays and luggage.
How to find your chauffeur at the airportWhat happens if my flight is delayed?
8 articlesGuest responsibilities
What we ask of guests: being on time, conduct, looking after the vehicle, passenger limits, prohibited items and payments.
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16 articlesManaging incidents
Emergencies, safety reports, problems with a trip, disputes and lost items, plus how to report or block someone on Pickup.
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11 articlesManaging your account
Create, update and secure your Pickup account, manage your wallet and saved cards, invite friends and control your data.
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6 articlesTroubleshooting
Fix common problems: no availability, missing notifications, slow operators, checkout payments, sign in and verification.
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6 articlesService policies
The rules for every trip: chauffeur conduct, vessel safety, aviation rules, security add ons, and ratings and reviews.
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5 articlesDamage and incidents
What counts as damage, how operators report it, how claims are assessed and how to dispute a claim you disagree with.
View all 5Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
