Offering airport pickups

Airport transfers are one of the most requested chauffeur driven services. Guests land, your chauffeur is waiting and the trip begins. Every transfer is delivered by your verified chauffeur in your listed car.

How guests book

Guests choose an airport pickup or drop off, and set the date, time, flight number and number of passengers. If you offer a Meet and greet board, they can add it at checkout.

Setting up

1. Make sure the car is verified and live. See Listing chauffeur driven cars.
2. Under Services and prices, turn on Airport pickup and Airport drop off and set what you earn, per guest or per trip. See Setting your rates.
3. Add a Meet and greet board extra if your chauffeurs can meet guests inside the terminal. See Setting up meet and greet.
4. An airport pickup waits 60 minutes after landing. See Flight delays and waiting time.
5. Set your seats and bags, so the car has enough luggage space for the passengers you accept.
6. For bookings on the day, turn on Same day airport pickups in Calendar settings. It needs a chauffeur on standby.

On the day

1. Assign a verified chauffeur ahead of time. The guest sees their name, photo and plate the day before.
2. Your chauffeur checks the guest's flight details on the booking.
3. The chauffeur arrives before the pickup time and follows airport rules.
4. The trip starts on its own at the booked time. The guest checks that the chauffeur, car and plate match the booking before getting in.
5. The guest can follow the trip live until drop off.

What to avoid

• Sending a chauffeur who is not assigned in the app.
• Collecting cash or extra charges from the guest. All payment runs through Pickup.
• Touting or approaching other travellers. Pickup does not offer street hails.

See Airport access and conduct and the Operator Standards.