Help for operators
20 articlesGetting started
Everything you need to join Pickup Charter, get verified and take your first booking.
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6 articlesPricing your service
Set your rates, discounts, extras and date prices. You decide what you charge.
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7 articlesSettings and options
Instant confirmation or Request to book, custom offers, chauffeurs and crew, and account security.
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22 articlesManaging bookings and trips
Accept requests, assign chauffeurs and crew, handle substitutions and extensions, and run each trip.
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9 articlesManaging your listing
Photos, vertical specifics and the standards that keep your listing live.
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5 articlesAirport pickups
Meet and greet, delays and airport conduct for chauffeur driven transfers.
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8 articlesCancelling trips
Cancellation policies, guest cancellations and what happens when you cancel.
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5 articlesMaintaining your vehicle
Renewals, surveys, airworthiness and keeping every listing fit to book.
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11 articlesVehicle policies
What you can list, the licences each vertical needs, and the rules guests agree to on board.
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7 articlesManaging damage
Recording condition, reporting guest caused damage, raising claims and resolving disputes.
View all 7Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
