How to find something you left behind

If you leave something behind, the quickest route back to it is your operator.

Contact your operator

1. Open Trips and select the trip.
2. Tap Report a lost item. You can do this within 30 days of the trip.
3. Describe the item, where you think you left it and anything that identifies it. Do not include card or ID numbers.
4. Tap Send to the operator.

They check and reply in the app. You can follow it in Profile > Help > Your cases.

If the operator does not respond

1. Go to Profile > Help, then Still need help?, then Chat in the app.
2. Tap Talk to a person, or email support@pickupcharter.com.
3. Include your booking reference and a description of the item.

We will contact the operator on your behalf.

Getting it back

• If the operator finds it, they keep it for at least 30 days. You choose how to get it back.
• Collect it from the operator. This is free.
• Deliver it to me. The operator sends a price, and you pay in the app before it is sent. Never pay anyone outside the app to return an item.
• Pickup and operators cannot guarantee that an item will be found.

Valuable items

If something valuable, or an ID document, is missing and you believe it was taken, report it to the police and tell us. See How to report a safety issue.

Tips to avoid losing things

• Check seats, seat pockets, the boot and cabin before you leave.
• On vessels, check storage areas and the deck.
• On aircraft, check overhead and seat storage before you disembark.

The full rules are in the Guest Terms.