Changing your route or stops during a trip

Plans change once you are on the move. Here is how to change your route or stops during an active trip.

Small changes within your booked time

On the live trip, tap Add a stop and search for the place. Stops must fit inside your booked hours, and your chauffeur sees them on their map straight away. You can also tap Set drop off. Your chauffeur may decline a route that is unsafe or not allowed, and may reroute for safety at any time.

Changes that affect the price

If a change needs more time, ask to extend. The extra amount is shown before you send the request. It is charged only if the operator accepts. See How to extend a booking.

Changes before the trip starts

To change the pickup point, time or number of guests before the trip, tap Change reservation on the trip. See How to change a booking.

Keep it on Pickup

Never agree or pay for a change outside the app, in cash or by transfer to the chauffeur. Changes and payments made outside Pickup cannot be refunded or reviewed. See What to do if you are asked to pay outside Pickup.

Boats and aircraft

On the water, the captain decides the area of operation and must return in daylight. On a flight, routing is set by the pilot in command and air traffic control. These safety decisions are final at the time they are made, under the Guest Terms.