Changing your trip
Cancel, change or extend a booking, see your refund before you confirm, and what happens if an operator cancels.
10 articlesUpdated 2 November 2026
All 10 articles
How to change a bookingChange the date, time, hours, pickup, guests or extras on a booking, and what happens to the price when you do.
How to extend a bookingAsk for more time on a booked car or boat trip from the app. See the extra cost first and pay by card if the operator accepts.How to cancel a bookingCancel a booking in the app and see your refund first: everything back before the notice window, half inside it, in each case less processing costs.How refunds workHow much you get back, where your refund goes and how long it takes. We send refunds within 5 business days.What happens if my operator cancels?If your operator cancels, we try to rebook you at no extra cost or refund you in full. What happens if your chauffeur, captain or crew change.Changing your route or stops during a tripNeed an extra stop or a different drop off once your trip has started? How to ask, what can change the price and why it stays in the app.What happens if weather or a major event stops my trip?Severe weather, closures and official directives can stop a trip. Who can cancel, what refund applies and how major disruptive events work.What happens if my boat trip is cut short?The captain may return early for weather, daylight or safety. When you may be eligible for a refund and when you are not.If your charter flight is delayed or divertedWeather, air traffic control or a directive can delay or divert a private flight. Who decides, what happens to your booking and refunds.What happens if I miss my pickup?If no one is at the pickup point within the waiting time, the chauffeur or crew can record a no show. What that means for your refund.
How to extend a bookingAsk for more time on a booked car or boat trip from the app. See the extra cost first and pay by card if the operator accepts.How to cancel a bookingCancel a booking in the app and see your refund first: everything back before the notice window, half inside it, in each case less processing costs.How refunds workHow much you get back, where your refund goes and how long it takes. We send refunds within 5 business days.What happens if my operator cancels?If your operator cancels, we try to rebook you at no extra cost or refund you in full. What happens if your chauffeur, captain or crew change.Changing your route or stops during a tripNeed an extra stop or a different drop off once your trip has started? How to ask, what can change the price and why it stays in the app.What happens if weather or a major event stops my trip?Severe weather, closures and official directives can stop a trip. Who can cancel, what refund applies and how major disruptive events work.What happens if my boat trip is cut short?The captain may return early for weather, daylight or safety. When you may be eligible for a refund and when you are not.If your charter flight is delayed or divertedWeather, air traffic control or a directive can delay or divert a private flight. Who decides, what happens to your booking and refunds.What happens if I miss my pickup?If no one is at the pickup point within the waiting time, the chauffeur or crew can record a no show. What that means for your refund.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
