Cancelling trips
Cancellation policies, guest cancellations and what happens when you cancel.
8 articlesUpdated 2 November 2026
All 8 articles
Cancellation policies for your listingThe four cancellation options on Pickup, from Flexible (24 hours) to Strict Long term (7 days), what each notice window means and how to set yours.
When a guest cancelsWhat happens when a guest cancels a Pickup booking: the full and half refund levels, what you receive, when it is paid and how commission applies.Cancelling as an operatorWhen an operator may cancel a confirmed Pickup booking, the evidence you need, who bears the cost, and how cancellations affect your rate and standing.Weather and safety cancellationsCancelling a Pickup trip for weather or safety on the road, water or in the air: the evidence to upload, and why genuine safety calls are never penalised.Guest no showsWhat to do when a guest does not arrive for a Pickup trip: how long to wait, how to record it, how it is charged and why it is not your cancellation.How is my cancellation rate worked out?How Pickup calculates your cancellation rate over a rolling 90 days, why late cancellations count double, and what happens at 5 and 10 per cent.What happens to bookings during a major disruption?How the Major Disruptive Events Policy works for operators: what counts, how affected bookings are cancelled, and why it never counts against you.What happens if a charter flight is cancelled or diverted?How cancellations, delays and diversions work for private jet charters on Pickup, the pilot in command authority, and how guests are refunded.
When a guest cancelsWhat happens when a guest cancels a Pickup booking: the full and half refund levels, what you receive, when it is paid and how commission applies.Cancelling as an operatorWhen an operator may cancel a confirmed Pickup booking, the evidence you need, who bears the cost, and how cancellations affect your rate and standing.Weather and safety cancellationsCancelling a Pickup trip for weather or safety on the road, water or in the air: the evidence to upload, and why genuine safety calls are never penalised.Guest no showsWhat to do when a guest does not arrive for a Pickup trip: how long to wait, how to record it, how it is charged and why it is not your cancellation.How is my cancellation rate worked out?How Pickup calculates your cancellation rate over a rolling 90 days, why late cancellations count double, and what happens at 5 and 10 per cent.What happens to bookings during a major disruption?How the Major Disruptive Events Policy works for operators: what counts, how affected bookings are cancelled, and why it never counts against you.What happens if a charter flight is cancelled or diverted?How cancellations, delays and diversions work for private jet charters on Pickup, the pilot in command authority, and how guests are refunded.Still need help?
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