Getting paid
Payouts, commission, your payout account and reading your earnings.
9 articlesUpdated 2 November 2026
All 9 articles
How payouts workHow guest payments are collected through Flutterwave and paid to your company account by transfer after the trip, with the weekly, flagged and open case rules.
Setting up your payout accountHow to add or change the company bank account your Pickup payouts go to, why the account name must match your CAC record, and how changes are checked.Commission and feesHow pricing works for operators: you set what you earn, the app sets the all in guest price, and the commission is on your Fee Schedule and monthly statement.Reading your earnings and transactionsHow to read the Earnings screen in Operator Mode: what was paid out, upcoming payouts, each payout and booking, and your monthly statements.Payouts for new operatorsNew operators are paid on the same schedule as everyone else, from the first trip. When a payout can take up to 72 hours, and what holds it longer.Taxes and recordsYour tax responsibilities as a Pickup operator, the payout statements, monthly statement and tax invoices Pickup provides, and how long records are kept.Why might a payout be held, and how do chargebacks work?When a payout can be held or an amount taken off, how reserves are limited, how to answer a chargeback, and what happens when the bank decides.Can Pickup change my commission?How your Fee Schedule works, how much notice you get before any change, why changes never touch confirmed bookings, and what you can do if you disagree.What is the Lagos road levy on car trips?What the Lagos State road levy on car trips is, who pays it, how it shows as its own line at checkout, and how Pickup collects and remits it.
Setting up your payout accountHow to add or change the company bank account your Pickup payouts go to, why the account name must match your CAC record, and how changes are checked.Commission and feesHow pricing works for operators: you set what you earn, the app sets the all in guest price, and the commission is on your Fee Schedule and monthly statement.Reading your earnings and transactionsHow to read the Earnings screen in Operator Mode: what was paid out, upcoming payouts, each payout and booking, and your monthly statements.Payouts for new operatorsNew operators are paid on the same schedule as everyone else, from the first trip. When a payout can take up to 72 hours, and what holds it longer.Taxes and recordsYour tax responsibilities as a Pickup operator, the payout statements, monthly statement and tax invoices Pickup provides, and how long records are kept.Why might a payout be held, and how do chargebacks work?When a payout can be held or an amount taken off, how reserves are limited, how to answer a chargeback, and what happens when the bank decides.Can Pickup change my commission?How your Fee Schedule works, how much notice you get before any change, why changes never touch confirmed bookings, and what you can do if you disagree.What is the Lagos road levy on car trips?What the Lagos State road levy on car trips is, who pays it, how it shows as its own line at checkout, and how Pickup collects and remits it.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
