Account and security settings

Keep your account secure. It controls your listings, your guests' details and your payouts.

Change your email address

1. Open Menu, then Sign-in and security.
2. Tap Sign-in email, then Change email.
3. Enter the new address and the code we email to it.

How you sign in

There is no password. Each time you sign in, we email a 6 digit code to your account address. Pickup never sends sign in codes by text message or WhatsApp, and never asks for your code.

Never share your codes or your email login with staff. Give them their own access under Team and access, and give chauffeurs and crew their own login. See Chauffeur and crew app access.

Devices lists where you are signed in, and Sign out other devices ends the others.

Face ID

Turn on Face ID under Sign-in and security to unlock the app faster on a supported phone. Android phones show their own fingerprint or face unlock. Signing in on a new phone always needs a code from your email.

Change your payout account

Payout details are managed separately. See Setting up your payout account.

Change business details

Open Menu, then Business details. You can change your trading name, logo, about text, base and company documents there. Your registered details come from CAC. To change them, or your TIN, talk to operator support. See Contacting operator support.

Delete your account

Deleting works in two steps.

1. Close your operator account first. See How do I close my operator account?.
2. Then delete your guest account. Switch to guest, open Profile, then Security, then Delete my account. Enter the code we email you and type DELETE.

You can't delete while you have an active booking, a crew trip or an open case you opened.

Deleting takes effect at once and can't be undone. It erases your name, phone, date of birth, photo, home address, marketing data and sign in links. Any copies left go within 30 days. Financial, booking, tax and anti-money-laundering records stay for 5 years. Wallet credit is lost.

If you only want to pause, pause your listings or block dates instead. If you cannot use the app, email privacy@pickupltd.com from the address on your account. See Delete your Pickup Charter account.