Why you should always pay through Pickup

Pay for every part of your trip through Pickup. Pickup cannot help with refunds or disputes about cash or transfers made directly to an operator, chauffeur or crew member.

Why it matters

When you pay through the app:

• Your payment is processed by Flutterwave, a licensed payment provider.
• Pickup collects it as the operator's limited payment collection agent, and pays the operator 1 hour after your trip ends, if you have not reported a problem. See How your payment is held until your trip.
• The booking is recorded, so cancellations and refunds follow the published Cancellation and Refund Policy.
• You can raise a dispute with a full record of what was agreed. See How to raise a dispute.

A payment made off the app has none of this. Pickup cannot trace it, refund it or help resolve a disagreement about it.

Extras and changes

If you want more time, an extra stop or an add on:

1. Open Trips and select your trip.
2. Tap Extend the trip, Add a stop or Change reservation.
3. Review any additional cost and confirm in the app.

See How to extend a booking.

If you are asked to pay outside the app

Politely decline. Then tell us through Profile > Help, or email support@pickupcharter.com, with your booking reference.

There is no tipping in the app. Tips are never expected, and crew must never ask for one. If you choose to give a cash tip, that is up to you.