Guest responsibilities
What we ask of guests: being on time, conduct, looking after the vehicle, passenger limits, prohibited items and payments.
8 articlesUpdated 2 November 2026
All 8 articles
Guest conduct on your tripThe standard of behaviour we expect on every trip, your responsibility for your group, and what happens if it is broken.
Being ready on time for your pickupHow to be ready for your chauffeur, boat or flight, what waiting time on a listing means, and what counts as a no show.Passenger and luggage limitsEvery car, boat and aircraft has a passenger limit and a practical luggage limit. How to book the right size for your group.Looking after the car, boat or aircraftSimple ways to avoid damage claims: what to check when you board, good practice on board, and what to do if something happens.What is not allowed on a trip?Items and activities never allowed on a Pickup trip, extra rules for boats and aircraft, and what happens if rules are broken.Why you should always pay through PickupPaying in the app means the operator is paid only after your trip, on a fixed schedule. Pickup cannot help with cash or transfers to an operator.Food, drinks and alcohol on a tripCan you eat, drink or bring alcohol on a Pickup trip? How operator rules, safety on the water and in the air, and cleaning charges work.Can I tip my chauffeur or crew?There is no tipping in the app and you never have to tip. If you choose to give a cash tip, here is how it works and what crew may not do.
Being ready on time for your pickupHow to be ready for your chauffeur, boat or flight, what waiting time on a listing means, and what counts as a no show.Passenger and luggage limitsEvery car, boat and aircraft has a passenger limit and a practical luggage limit. How to book the right size for your group.Looking after the car, boat or aircraftSimple ways to avoid damage claims: what to check when you board, good practice on board, and what to do if something happens.What is not allowed on a trip?Items and activities never allowed on a Pickup trip, extra rules for boats and aircraft, and what happens if rules are broken.Why you should always pay through PickupPaying in the app means the operator is paid only after your trip, on a fixed schedule. Pickup cannot help with cash or transfers to an operator.Food, drinks and alcohol on a tripCan you eat, drink or bring alcohol on a Pickup trip? How operator rules, safety on the water and in the air, and cleaning charges work.Can I tip my chauffeur or crew?There is no tipping in the app and you never have to tip. If you choose to give a cash tip, here is how it works and what crew may not do.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
