How to request a copy of your data

You have the right to a copy of the personal data Pickup holds about you, under the Nigeria Data Protection Act 2023.

How to ask

• In the app: Profile > Privacy and your data > Request a copy of your data.
• By email: privacy@pickupltd.com, from the email address on your account.

By email, tell us whether you want everything, or only certain information, such as your bookings or messages. It is free.

Confirming it is you

To protect your data, we confirm your identity before we release anything. We may ask you to answer questions about your account or confirm a code.

How long it takes

• We aim to acknowledge your request within 7 days.
• We aim to complete it within 30 days of receiving it, or of confirming your identity.
• For a complex request, we may extend this by up to 2 further months. We tell you within the first 30 days if we need to.

What you receive

We send your data by email as a machine readable file, with an explanation of what it contains. Some information may be withheld where the law allows, for example where it would reveal someone else's personal data.

Other rights

You can also ask us to correct, delete or stop using your data in some cases. See Your privacy and data on Pickup and Data Protection: Your Rights.

If you are not happy with our response, you can complain to the Nigeria Data Protection Commission (NDPC). Full details are in our Privacy Policy.