Managing your account
Create, update and secure your Pickup account, manage your wallet and saved cards, invite friends and control your data.
11 articlesUpdated 2 November 2026
All 11 articles
How to create a Pickup accountSign up for Pickup with your email, Google or Apple. Use your legal name so your identity check goes smoothly.
How to update your detailsChange your phone number, email, photo, name or accessibility needs in your Pickup profile, and ask for a copy of your data.Signing in and account securityHow signing in with an email code works, turning on Face ID, and what to do if you think someone else has accessed your account.Wallet credit and saved cardsSave and remove cards, and how wallet credit works: it covers up to 50% of a booking and expires 12 months after it is issued.How the referral programme worksInvite friends with your code and earn ₦10,000 in wallet credit when they complete two qualifying trips within 90 days.How to delete your Pickup accountDelete your account in the app or by email. It takes effect at once and cannot be undone. What is erased, what we keep and what stops you deleting.Your privacy and data on PickupWhat Pickup collects and why, how your selfie and location are used, app permissions, and how to see or delete your data.Company accounts for business travelBook for your team, clients or guests under one company account, with authorised bookers, a monthly limit and, if approved, a monthly invoice.If your account is restricted or suspendedWhy an account may be restricted, suspended or closed, when we act straight away for safety, and how to ask for a review of the decision.How to request a copy of your dataYou can ask for a copy of the personal data Pickup holds about you. How to ask, how long it takes and what you receive.Becoming an operator with your Pickup accountRun a chauffeur, boat or charter business? How operator mode works on the same login, the extra checks and which terms apply in each mode.
How to update your detailsChange your phone number, email, photo, name or accessibility needs in your Pickup profile, and ask for a copy of your data.Signing in and account securityHow signing in with an email code works, turning on Face ID, and what to do if you think someone else has accessed your account.Wallet credit and saved cardsSave and remove cards, and how wallet credit works: it covers up to 50% of a booking and expires 12 months after it is issued.How the referral programme worksInvite friends with your code and earn ₦10,000 in wallet credit when they complete two qualifying trips within 90 days.How to delete your Pickup accountDelete your account in the app or by email. It takes effect at once and cannot be undone. What is erased, what we keep and what stops you deleting.Your privacy and data on PickupWhat Pickup collects and why, how your selfie and location are used, app permissions, and how to see or delete your data.Company accounts for business travelBook for your team, clients or guests under one company account, with authorised bookers, a monthly limit and, if approved, a monthly invoice.If your account is restricted or suspendedWhy an account may be restricted, suspended or closed, when we act straight away for safety, and how to ask for a review of the decision.How to request a copy of your dataYou can ask for a copy of the personal data Pickup holds about you. How to ask, how long it takes and what you receive.Becoming an operator with your Pickup accountRun a chauffeur, boat or charter business? How operator mode works on the same login, the extra checks and which terms apply in each mode.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
