Damage and incidents
What counts as damage, how operators report it, how claims are assessed and how to dispute a claim you disagree with.
5 articlesUpdated 2 November 2026
All 5 articles
What to do if you damage a car, boat or jetWhat counts as guest damage, what to do straight away, and how to protect yourself with photos before and after a trip.
How damage claims are assessedOperators must report damage within 72 hours with evidence. How Pickup reviews it, and what the operator has to prove.Paying for damageWhat happens if a damage claim is upheld, how you pay through the app, and the ₦500,000 limit per booking.How to dispute a damage claimChallenge a damage or cleaning claim you think is wrong. You have at least 7 days to respond and share your evidence.Cleaning charges and smoking rulesSmoking, food and heavy soiling on a car, boat or jet, and how a cleaning claim works. Every charge must be evidenced.
How damage claims are assessedOperators must report damage within 72 hours with evidence. How Pickup reviews it, and what the operator has to prove.Paying for damageWhat happens if a damage claim is upheld, how you pay through the app, and the ₦500,000 limit per booking.How to dispute a damage claimChallenge a damage or cleaning claim you think is wrong. You have at least 7 days to respond and share your evidence.Cleaning charges and smoking rulesSmoking, food and heavy soiling on a car, boat or jet, and how a cleaning claim works. Every charge must be evidenced.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
