Service policies
The rules for every trip: chauffeur conduct, vessel safety, aviation rules, security add ons, and ratings and reviews.
6 articlesUpdated 2 November 2026
All 6 articles
What to expect from your chauffeurThe standards every chauffeur on Pickup meets before and during your trip, and what to do if something is wrong.
Boat and yacht safety rulesThe rules on every boat and yacht on Pickup: daylight only, life jackets at all times, passenger limits and the captain's authority.Rules for private jet passengersID, passports, baggage limits and the operator's final authority on safety for every private jet charter booked on Pickup.Security add ons explainedSome listings offer unarmed security from NSCDC licensed private guard companies. What is included, and what never is.How ratings and reviews workReview your trip within 14 days. What you rate, how reviews are used, and how operators review guests too.Do operators review guests?Yes. You and the operator review each other after a completed trip. When you can see a review about you, who else sees it, and how concerns about guests are handled.
Boat and yacht safety rulesThe rules on every boat and yacht on Pickup: daylight only, life jackets at all times, passenger limits and the captain's authority.Rules for private jet passengersID, passports, baggage limits and the operator's final authority on safety for every private jet charter booked on Pickup.Security add ons explainedSome listings offer unarmed security from NSCDC licensed private guard companies. What is included, and what never is.How ratings and reviews workReview your trip within 14 days. What you rate, how reviews are used, and how operators review guests too.Do operators review guests?Yes. You and the operator review each other after a completed trip. When you can see a review about you, who else sees it, and how concerns about guests are handled.Still need help?
In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.
