How to verify your identity without a face scan

After you pay for your first booking, and before the trip, we verify your identity. The automated check uses Dojah to match your selfie to your ID, and that face matching is biometric. If you would rather not give a face scan, you can ask for a manual review instead.

How to ask for a manual review

1. On your trip, tap Verify now.
2. Tap Can't use the live scan? Send photos for review.
3. Add A photo of your ID: a passport, national ID or another photo ID.
4. Add A selfie holding your ID: your face and the ID in one photo.
5. Tap Submit for review.

You can also ask in Profile > Help or email privacy@pickupltd.com.

Who looks at your photos

Trained Pickup staff look at the two photos by eye. No face matching software is used, and no face template is made. ID files are open only to Trust and Safety and Compliance staff, and every opening is logged.

How long it takes

Most reviews finish within 24 hours. Some take up to 3 working days. If you have a trip soon, send your photos early. If you submitted in time and we are still reviewing them, your booking is not cancelled.

What we keep

We delete the photo of you holding your ID 30 days after the identity decision. We keep the outcome of the check and your ID document records for 5 years, as anti money laundering law requires.

Why we verify

Verification applies to both sides: operators and crew are checked too. It helps keep every trip safe and must be done before your trip, as set out in the Guest Terms. How we handle your data is explained in our Privacy Policy.