Managing your Pickup account

Everything about your account lives in Profile, the last tab in the bottom bar. Here is what you will find and where to go for more.

Your details

Tap Personal details to update your name, phone number, email or home address. A new email address is confirmed with a six digit code. Keep your legal name matching your ID; it is used for verification and passenger manifests. See How to update your details.

Wallet and payments

See your available credit, activity and saved cards. Tap Add a card to save a new one, or open a card to make it your default. You also find promo codes and receipts here. See Wallet credit and saved cards.

Accessibility

Open Personal details > Accessibility needs to tell operators if you need wheelchair space, step-free boarding or other help. We share them with the operator when you book. See Accessibility and special requests.

Security

1. Open Profile and tap Security.
2. See your sign-in email and the Devices signed in to your account.
3. Turn on Enable Face ID to unlock the app faster.

Deleting your account is also here: tap Delete my account under Danger zone. It takes effect at once and cannot be undone. See How to delete your Pickup account and Delete your Pickup Charter account.

Refer and earn

Share your referral code. When a friend you invite completes two qualifying trips within 90 days of signing up, you earn ₦10,000 in wallet credit. See How the referral programme works.

Help and Safety

Help has answers by topic, your cases and Still need help?. Safety has emergency tools, trip check-ins, safety tips and trip sharing, and Emergency contacts has its own row. See How to contact Pickup support.

Notifications

Allow notifications so you do not miss booking confirmations, chauffeur updates and messages. Choose what you get in Profile > Notifications, and turn push on or off in your phone's settings.