How do I switch between guest and Operator Mode?

One Pickup login can book trips as a guest and run your business in Operator Mode. Here is how switching works and which terms apply in each mode.

2 min readUpdated 2 November 2026For operators

Pickup is one app. You can use one login for both. When you book a trip for yourself you are a guest. When you manage listings, bookings, crew or payouts you are in Operator Mode, acting for your business.

Switching modes

  1. Open Menu in Operator Mode, or Profile as a guest.
  2. Use the Guest | Operator switch.
  3. The app shows the tools for that mode.

The switch appears once your business is added. Before that, your guest Profile shows List your business on Pickup.

Your guest bookings and your business records are kept separately. Switching does not move bookings, messages or payments between the two.

Which rules apply

Who may use Operator Mode

Only your directors, officers and staff you invite may act in Operator Mode, and each of them needs a verified identity. You are responsible for everything done in Operator Mode on your account. See Who can manage my business on Pickup?.

Need more help?

In the app, open Profile > Help. Our AI assistant answers first. Tap Talk to a person to reach the team, or email support@pickupcharter.com with your booking reference. In an emergency, call 112 first.

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