Accessibility and special requests

The best trips are planned. Tell us what you need in advance and your operator can prepare.

Set your accessibility preferences

1. Go to Profile and open Personal details.
2. Tap Accessibility needs.
3. Pick what applies: Wheelchair space needed, Step-free boarding, Help with bags, Hearing support, Visual support or Service animal.
4. Tap Save.

We share your needs with the operator when you book, so they can be ready.

Check the listing first

Not every vehicle, vessel or aircraft suits every need. Before you book:

• Look at the photos.
• Read the features list. In a car search, you can also filter by accessibility.
• Tap Message operator on the listing if anything is unclear.

Special requests

Use Messages to tell your operator about anything else, for example:

• A preferred route or a multi stop itinerary
• A meeting point detail, such as a gate or entrance
• A preference for a male or female chauffeur. The app has no option to choose, but you can ask, and the operator will tell you whether they can accommodate it

Paid extras, such as a child seat, appear under Extras at checkout and in Price details. If it is not in your booking, it is a request, not a guarantee. Confirm it with your operator in writing in the app.

Security add ons

Some listings offer a security add on. These are always unarmed. No armed escorts can be arranged through Pickup. If lawfully assigned, on duty security personnel will travel with you, message the operator first: the operator decides whether to carry them. See Security add ons explained.

Need to make changes?

You can update your needs at any time from Personal details. For a booked trip, message your operator as early as possible.