Booking statuses explained

Every booking shows a status next to its booking ID. Tap a trip on Home, or See all trips, to open View booking.

Requested

A guest has asked to book a Request to book listing. They have paid, and are refunded in full if you decline or the request lapses. You need to tap Accept or Decline. A closed request shows Declined, Expired or Withdrawn. See Accepting and declining requests.

Upcoming

The booking is confirmed. Assign your chauffeur, captain or flight crew by 24 hours before the start. For cars, the guest sees the chauffeur's name, photo and plate the day before. For boats and jets, the guest sees the crew by role. See Assigning a chauffeur or crew.

Active

The trip has started. A clock shows the time left until the booked end time. If the guest asks for more time, the request shows on the booking. See Handling trip extensions.

Completed

The trip has ended. You can rate the guest from the booking. Your payout is released as set out in How payouts work.

Cancelled

The booking was cancelled by the guest, by you or by Pickup. It shows who cancelled, what the guest gets back and what you keep. See When a guest cancels.

What every booking shows

• Trip details. Who it is for, the pickup, date, time, duration, passengers and extras added.
• The guest. Their ID check status and a button to message them.
• Your payout. The amount and when it is released.

Booking for someone else is allowed. In that case the lead guest's phone number is shown.